|
Agent
Name
|
First
name and last name of the agent.
|
|
Agent
ID
|
Login
ID of the agent.
|
|
Extension
|
Last
active Unified CCX extension that Unified Communications Manager assigned to
the agent.
|
|
Interval Start Time
|
Start date and time of each 30 or 60 minute interval or the
start date and time for the report range.
|
|
Interval End Time
|
End
date and time of each 30 or 60 minute interval or the end date and time for the
report range.
|
|
Total Logged
In Time
|
Total time that the agent is logged in to Unified CCX.
Summary info—Sum of
values in this column.
|
|
Not
Ready Time—Not Ready
|
Time
that the agent spent in Not Ready state.
Summary info—Sum of
values in this column.
|
|
Not
Ready Time—% Not Ready
|
Percentage of time that the agent spent in Not Ready state.
Summary info—Overall
percentage.
|
|
Ready
Time—Ready
|
Time
that the agent spent in Ready state.
Summary info—Sum of
values in this column.
|
|
Ready
Time—% Ready
|
Percentage of time that the agent spent in Ready state.
Summary info—Overall
percentage.
|
|
Reserved
Time—Reserved
|
Time
that the agent spent in Reserved state.
Summary info—Sum of
values in this column.
|
|
Reserved Time—% Reserved
|
Percentage of time that the agent spent in Reserved state.
Summary info—Overall
percentage.
|
|
Talk
Time—Talking
|
Time
that the agent spent in Talking state.
Summary info—Sum of
values in this column.
|
|
Talk
Time—% Talking
|
Percentage of time that the agent spent in Talking state.
Summary info—Overall
percentage.
|
|
Work
Time—Work
|
Time
that the agent spent in Work state.
Summary info—Sum of
values in this column.
|
|
Work
Time—% Work
|
Percentage of time that the agent spent in Work state.
Summary info—Overall
percentage.
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